Wednesday, December 3, 2008

Now THAT'S what I call Customer Service!

I just want to brag on CVS a little bit...

As I explained before, my bottom line on Thanksgiving was affected by the Maybelline Mineral Powder foundation ECB not printing like it should. Well, I went online and left a message for CVS Customer Service, explaining what happened and politely asking for advice on rectifying the situation.

In two days, I received an email from a representative saying that they have now credited my ExtraCare account with $9, which will print out next time I make a purchase! (Since the product was only $8.99, I guess I just made a penny, ha ha!)

I just love CVS. Eight months ago, I didn't even acknowledge its existence, but now I'm a loyal customer. Who needs Wal-mart, anyway?


Jen said...

Hi! Love your blog. I'm also in Nashville and was wondering, at which stores do you get $5/$25 or other coupons like it to print? I only get coupons for money off of certain products. I only know of 2 stores that even have scanners, Harding at Trousdale and Nolensville near Haywood. The stores I frequent most are on the west side of town and don't have scanners, but I sometimes get coupons for products that print on my receipt. If you have any tips, I would greatly appreciate it!

Katy F. said...

Hi, Jen! Thank you so much! Isn't that funny that in the huge blogosphere we somehow stumble across people from our own neck-of-the-woods?

To answer your question, I mostly get the $10/$50 coupons these days, and they print at the scanners and on the ends of my receipts. Occasionally CVS will send out an email with a $5/$25 coupon to print and take to the store. That's why it's important to register on! You never know when they'll send you a gem like that.

If it makes you feel any better, I haven't noticed much of a difference between the number and quality of the coupons at the scanner verses those on the ends of receipts. If they want you to get them, they'll give them to you one way or the other. So don't feel bad if you can't get to a store with a scanner.

The coupons seem to be tailored to your shopping habits. I find ways of using the $10/$50 coupons, so I guess that's why they keep throwing them at me! I wish they'd give me the smaller ones (like $5/$25)...but alas, I have no control over that. They are encouraging me to spend, spend, spend!

I hope this helps! I would have emailed you directly, but your name didn't have a link. No worries! I just hope you check back here... :)

Jen said...

Thanks for the info. I have registered on and get the coupons for money off an order once in a while, but not anywhere near as often as you or other bloggers seem to. And I shop at CVS once or twice a week. Just wondered if there was a trick, like certain stores that tend to give better coupons. Maybe I need to bite the bullet and one week do all of my shopping on one big order to build up my ECBs instead of rolling my $10-20 in several transactions. That might trigger a $/$$ coupon. Thanks again for your help! Sorry, I don't know how to enter my e-mail w/o posting it comments.

Lyse said...

Hi Katy and Jen,

What one cashier told me about the 5$/15$, is that on the days where CVS prints them, they print for every 8th customer. Those always expire within 3 days but I can usually find a good deal that becomes awesome with that 5 off 15. I've gotten 2 in the past 3 weeks. I guess I've been lucky. Otherwise I got a 4$/20$ in my e-mail last week and they called it my first e-mail offer. This was after registering 3 months it takes patience AND luck.